FAQs

Orders

What currency are your prices in? 
We are based in sunny Miami and all prices displayed are in US dollars (USD).

Do you have a "gift" option? 
Yes!!

What if I need to change or cancel my order? 
Once an order is placed, we’re unable to make any changes. If you do need us to cancel an order, please reach out to elise@zelivia.com right away and be sure to include your order number in your request. We process orders super fast, but we’ll do our best to catch it before it goes out!

How can I edit my shipping address? 
If your order is shipping to an incorrect address, please contact elise@zelivia.com  away.

What’s the status of my order? 
Once you’ve received your shipping confirmation email you can click on "Track It" and see the status of your delivery. It may take 24 hours for tracking updates to appear.

If you have any questions about the status of your order please reach out to 

What if something I ordered arrived damaged? 
Oh no!  Take a picture and send at  elise@zelivia.com right away.

My package is lost! 
Oh no! If your package has been lost in transit, please reach out to elise@zelivia.com right away.

After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

What does it mean if an item is Waitlisted? 
If an item is Waitlisted it means that we will most likely be making more! Sign up with your email and let us know your preferred color and size. We will email you to let you know if it becomes available.

 

What does Final Sale mean? 
All items marked final sale have been reduced in price and cannot be returned for a refund, e-gift card or exchange.

Can I return Final Sale items? What if it was a gift? 
Final Sale items cannot be returned. No exceptions will be made for sizing, fit, or fabric issues. We understand that buying Final Sale items can be tricky, so if you have any questions about the style, please reach out to elise@zelivia.com   before placing your order. Sorry, but items purchased as a gift are still applicable to our "Final Sale" policy and cannot be returned.

 

What if a Final Sale item I ordered arrived damaged? 
Oh no! Contact us right away.

Something I ordered is now on sale. Will you match the new price? 
Sorry, price adjustments will not be done for items with a reduced price. We only offer sales for a limited time, so by buying early you ensure that you get the style in the color and size you want!

Shipping

How much does shipping cost in the U.S.? 
We offer flat rate ground shipping of $10 on all orders within the U.S.

How fast is your shipping? 
Most of our orders are shipped within 2 business days of purchase from our sunny Miami warehouse, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 3-8 business days of its ship date if you are located within the continental U.S., or 2-4 weeks if you are located in Hawaii or Alaska. If you need your item(s) sooner, please select an expedited shipping option. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Any additional shipping costs are nonrefundable.

We do not ship on U.S. holidays